IT Balance has several plans to meet our client’s needs. Please take some time and browse through our support services below. Imagine being able to discover issues BEFORE they become problems? Our remote monitoring solution is a cost-effective way to save time and money by managing resources effectively.
| Service Description | |||
|---|---|---|---|
| Referral Program
Earn 5% on each referral we sign up. This could make the cost of your services FREE!
|
|||
| Monthly Service Reports
Want to see when your systems are costing too much? Our service reports show problems encountered and how they were resolved. Reports show inventory and allow you to track assets and hardware. The report can be a life saver when planning future purchases.
|
|||
| Quality Assurance
We have proven processes that deliver quality service at a low cost. We partner with the best vendors in the industry to provide the highest possible quality.
|
|||
| Senior Engineer Recommendations & Analysis
Our Help Desk Team provides the first line of defense, but we also use our more experienced engineers to offer guidance as a second means of assuring quality and sound recommendations.
|
|||
| Help Desk Support
Have a question? Give us a call--that's how it works. We offer complete solutions, not just ad-hoc repairs.
|
|||
| Client Portal Access
Need secure access to your office systems? How about your desktop while you're on the road? Our portal access service allows you to work from anywhere, securely.
|
|||
| Basic Remote Monitoring
Some companies just need a little help now and then. We tailored our managed services solutions to help just about any company, large or small. Our service plans start at just $79/mo.
|
|||
| Business Hours Support
Providing options to suit your needs is another way of saving you money. If you don't need 24/7 support, why pay for it with another provider?
|
|||
| Spam/Virus Filtering
That's right, no more wasting time on renewing antivirus and spyware protection that just drags your systems down. They rob you of your system as well as human resources. Our solution provides virus and spyware protection that WE take care of.
|
|||
| 24/7 Support
Working multiple shifts? Can't afford system downtime? No problem, we're here 24/7 monitoring and responding. Our processes will alert us of potential problems allowing us to remedy the situation before it becomes a bigger problem. We usually know about system failures and hangs before you can call us. We start working on problems right away getting you back on track quickly.
|
|||
| ISP Management
Wondering how to make the best use of your Internet service? Need Internet service? We can help make it seamless and easy to get you up and running and stay connected.
|
|||
| Scheduled On-site Visits
We can help with small or large projects, consider us your information technology handyman. We work with your business and are there to help.
|
|||
| Virtual CIO
A technology professional on staff without paying for the staff. Guidance in all areas of information technology and a technology face for your business partners and customers.
|
|||
| Security Monitoring
An addition set of monitoring services which offer more enhanced protection of your information assets.
|
|||
| Advanced Remote Monitoring
Provides an additional level of monitoring, including fraud detection, i.e. passing credit card numbers from a call center, intrusion detection, and firewall alert monitoring.
|
|||
| Off-Site Remote Back-up
In case of fire, don't break here--because you're protected. Our offsite backup solutions can help small to medium businesses recover from fire or the occasional unrecoverable disc failure. Your data can be surely stored offsite, ready when you need it.
| |||
| Email/Website Hosting
Tire of paying outrageous fees just so you can support your own Exchange server? Don't do it, we can setup your entire office that will pay for itself the first month you sign up.
|
